1.1 The following terms and conditions apply to all orders conducted by Standard Vinyl regarding its business relations.
1.2 The Standard Vinyl terms and conditions shall override any contrary different or additional terms or conditions (if any) present on or referred to in an order form or other documents or correspondence from the customer. No addition, alteration or substitution of these terms will bind Standard Vinyl and neither form part of any order, unless explicitly accepted in writing by a person authorized to sign on the behalf of Standard Vinyl . The most recent terms and conditions shall also govern all future supplies and transactions between the Standard Vinyl and the customer.
1.3 Each accepted order shall constitute a legally binding contract between the Supplier (Standard Vinyl) and its Customer and will be referred to as an “Order”. Based on the “Order”, the Supplier will supply products and services, including but not limited to: manufacturing of vinyl records, printing, packaging, audio hosting, mastering, graphic design and shipping.
2.1 All legal contracts and business relations with clients are under Canadian law.
2.2 All jurisdictions outside of the business relationship that arise claims concerning Standard Vinyl, have to be agreed in Victoria, BC, Canada with a fully qualified legal business person.
2.3 All orders placed by the customer are binding offers. Offers can be accepted by Standard Vinyl by email or phone within 30 days after receiving the order including all necessary documents, materials and files in perfect working condition to process the order.
2.4 All orders have to be confirmed by Standard Vinyl before it is considered a binding offer. Confirmed orders by email/phone by the client or on behalf of the client, including (partial) paid orders, are binding orders.
2.5 All the information given or shared by Standard Vinyl about services, details, cost, weight, dimensions and other subjects are not valid until it is subject in a custom made order confirmation sent to the customer.
2.6 Standard Vinyl reserves the right to refuse any order or to revoke credit terms at any time without notice, we reserve the right to halt production if the customer shows abusive behaviour through email or phone calls to any member of the Standard Vinyl team.
2.7 Correspondence through social media, text messaging or other messaging platforms are not accepted methods for ordering products.
2.8 In case of fraud or acceptance mistakes, Standard Vinyl can retract the acceptance of any binding contract at any time.
2.9 (Slander, Libel, Defamation) – false claims, accusations, false feedback and related allegations against Standard Vinyl and its products will result in an official invoice reflecting all legal costs and extra labor costs.
3.1 All Standard Vinyl listed pricing excludes shipping costs, federal & provincial taxes until confirmed otherwise in an order confirmation.
3.2 All Standard Vinyl past due accounts are charged 2% interest per month (24% per annum) on any overdue balance and may be placed for collection after 60 days of no payment. Customer is responsible for all fees associated with the collection.
3.3 Credit Card payments are subject to a processing fee of 3.0%.
4.1 If the customer refuses to accept the goods or explicitly declares not wanting to receive the goods, Standard Vinyl can withdraw without any commitment from the contract without notification. The return costs and/or storage of the refused goods is on the costs of the customer. Storage costs are 5% of the total invoice of the produced goods per month to be paid every month. Standard Vinyl has the right to destroy and recycle refused goods after 30 days of the refusal of the unwanted goods.
4.2 Standard Vinyl is only responsible for the services and processes which have been provided directly by Standard Vinyl . We are not responsible for issues related to supplied parts including shipping and replacement of supplied parts. Including but not limited to Lacquer Masters, DMM Masters, Metal Parts & Printed Materials
4.3 To guarantee that the order will be processed by Standard Vinyl the customer needs to cooperate fully and deliver manufacturing ready audio and artwork in order for Standard Vinyl to process the order properly. If this is not delivered correctly, Standard Vinyl is not accountable for errors in the process and production.
4.4 All transport risk is for the customer and the shipping provider unless agreed otherwise.
4.5 Unless agreed otherwise all transport implementation and routes will be determined by Standard Vinyl.
4.6 All extra costs for customs, border control and all other non definable costs are at cost and risk of the customer.
4.7 Standard Vinyl requires email notification and tracking info for all incoming client supplied parts. Packages must be labeled clearly with the specifications supplied by your Standard Vinyl service rep.
4.8 Extra insurance of goods besides the basic courier insurance are at cost of the customer.
4.9 If Standard Vinyl is unable to fulfill its delivery obligations due to force majeure, pandemy, armed conflicts, increased volume of orders, infringements and all other related or consequential issues by its Contractual Partner, Standard Vinyl will be released from its obligation to perform.
4.10 Shipping of the products is made by a one delivery attempt only. Return costs, including administration fees, are on the costs of the customer.
5.1 Standard Vinyl has the right to adjust the product technically when there are no reasonable negative effects to the eventual product of the customer. Including but not limited to Lacquer Cutting, Plating, Printing & Pressing.
5.2 Machines are cleaned regularly but during the production process minor colour differences might occur. These minor color variations are not a justified complaint.
5.3 All vinyl & print only orders are subject to a billable +/-10%. Under – and over + production is common in the record pressing industry and cannot be avoided. Standard Vinyl has a policy of a 10% maximum plus or minus difference in production to be billed accordingly to the customer after production.
5.4 Production can be made and sent in parts and needs to be accepted by the customer within the delivery performance terms.
5.5 Products delivered by Standard Vinyl and/or ordered at Standard Vinyl do not necessarily or explicitly have to be produced directly by Standard Vinyl . No claims can be made from a different process of production regarding the order.
5.6 Weight, dimensions, details of sleeves, additional items and records may vary at a maximum of 12% due to differences in fabrication.
5.7 Standard Vinyl has the right to recycle and reuse parts of the product that remain after the customer’s order has been produced.
5.8 Surface marks on the vinyl caused by the use of standard paper inner sleeves instead of the poly lined inner sleeves, or by not using inner sleeves at all and placing the vinyl directly in poly-bags or outer sleeves without any extra protection, is not covered by the product warranty.
5.9 Standard Vinyl warrants that our products will be free from manufacturing defects and to comply with all industry standards. If a product should fail due to a manufacturing defect, we will replace that defective product to the original customer at no cost, or, at our sole discretion, reimburse that customer for the original purchase price of the defective good(s). In no case will we be held liable for any other costs or losses due to the defective good(s).
5.10 Standard Vinyl is not responsible for the end product when a test pressing has been approved with all its imperfections.
5.11 No communication and or no appropriate communication, will result in losing the right to produce after 3 months of silence.
5.12 A 50% deposit (+/- 10%) is required at the start of each order and the balance paid upon completion (before being shipped). No COD unless approved by our team prior to the order being placed. Terms may be granted to companies who have completed our credit application process and been approved by our accounting department.
5.13 Only invoices approved by Standard Vinyl are leading documents in the production of goods.
6.1 The customer shall not sell any delivered item until they have paid the order in full.
6.2 The customer guarantees that sound recording and storage media, their content, packaging and presentation or similar, do not infringe the industrial or intellectual property rights and do not breach statutory laws and prohibitions. A corresponding, signed copyright declaration shall be submitted to us before the order begins. This way the customer assures that he has unrestricted use of all commissioned services including the associated audio, image, text or other information, and that their misuse does not preclude any rights of third parties. If claims are made against the customer due to infringement of third parties rights, copyrights or forbearance to continue using the item delivered, they shall inform us immediately.
7.1 No matter what the cause thereof Standard Vinyl shall not be liable in any circumstances for any loss of profit, business, production, contracts, revenues, or payment of interest and financing expenses, or lack of goodwill, or for any special, punitive, indirect or consequential damage of any nature whatsoever.
7.2 Standard Vinyl are authorized to inform the relevant authorities about the Customer’s Order.
7.3 Delivered goods, including test pressings, must be checked for accuracy upon delivery. Identifiable defects and incorrect delivery must be reported to Standard Vinyl by email within 30 days of delivery.
7.4 Lacquers and stampers delivered by the Customer can only be produced “as is” with all consequences and imperfections which are directly coming from the customers direct source regarding the lacquer and or stamper.
7.5 Standard Vinyl can never be held responsible for deadlines of releases, planned dates for release parties or any kind of agreements the customer made with third parties.
7.6 Credit Card claims will automatically result in losing all rights of the product by the customer.
7.7 Surcharges for rush orders are non-refundable.
8.1 Standard Vinyl stores metal parts (stampers, mothers, fathers) for reference or repress. After 18 months or if these are technically unusable Standard Vinyl will recycle these without notice.
8.2 All transmitted and stored data in relation to, and at, Standard Vinyl is on behalf of customer risk. Standard Vinyl is not responsible for lost or deleted data by storing or transmitting. Standard Vinyl is not responsible for making any replacements of stored or deleted data.
9.1 Your privacy is very important to us. It is Standard Vinyl policy to respect your privacy regarding any information we may collect from you across our website, standardvinyl.com.
9.2 We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
9.3 We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
9.4 We don’t share any personally identifying information publicly or with third-parties, except when required by law.
9.5 Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
9.6 You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired products and/or services.
9.7 Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information.